I still hear nothing back so I call again today and am told my claim was denied because it was clearly mechanincal failure, how can a snapped off plastic handle be mechanical failure.

Almost two weeks go by and I hear nothing so I call but the claims dept is only open Mon, Weds and Fri from 9 to 2:30 so i leave a message. I submit an estimate to the claims department that very Monday. After getting extremely upset and filing a claim I am told I have to wait until Monday(this was a Friday) to hear something. If it were loose I would never have been able to get out of the car. I go to my car and look at the door handle on the passenger seat and can see that it was clearly snapped off. I have a brand new car so I find this hard to believe.

I go to pick up my car at the valet and am told that my inside door handle was loose and that it fell off. After playing for awhile we decided it was time to leave. I parked my car at the valet and went in to the casino with a friend. I have been a long time customer of Hollywood Casino but I will never ever go back again. PNL.Time to make a decision on what you all are doing. You have the lights on, staff working.makes sense to have customers!!!! I run a small business of my own and would NEVER have the staff working that Hollywood Casino does. If you don't want to be stay open late.DONT! If you promote that you are open.learn how to run a successful business and treat your customers.

I somehow was thrown in the class of 'too intoxicated' and asked to leave with the 30 other people trying to get in at 2Iam. I decided to give it a shot, since I just woke up and ONLY came out to pick up my business partner, and wanted to prove a point to him that maybe he was wasted. I saw 6 BIG parties of business clients who were trying to get in and were turned away. The ONLY reason I showed up was because I was called from my BIZ partner stating he couldn't get in. I YOU have 6 parties who were turned away at 2am because YOUR staff 'wants to go home'! My advice.promote to the public that you close your doors at 2a, so you don't insult FUTURE business and disrespect customers! Everyone who went to the door,I saw, was turned away for being 'under the influence'. Who owns this place? Who wants buisness? REEVALUATE your door-staff and authority.

Aubrey hollywood casino aurora il